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What your message to us changes
When you write to us, the information you send shapes how this website is run. Your feedback about the site itself — whether a page loads slowly, a review reads as unclear, or a section feels incomplete — is read and used to correct and improve what we publish. We treat every message as a working note for the editorial team, not as a formality.
What to include in your message
To give you a useful answer, tell us which page or section of the website you are referring to. Name the casino, the review, or the specific feature you have in mind. Describe what you observed and, if relevant, what you expected instead. The more precisely you point to the spot, the faster we can verify the matter and respond without asking you to repeat yourself.
If your message concerns the website rather than a casino, say so directly. That helps us route it to the right part of the team without delay.
How we handle the information you send
Everything you write into the form is treated as confidential. We use it only to respond to your query and to improve the accuracy of this website. We do not pass your message on to any casino operator or third party. We keep the information only as long as necessary to deal with your request, and we do not use it for marketing purposes.
We do not reply on behalf of any casino. If your question concerns a specific operator's bonus, payment, or account matter, our answer will point you to the operator's own terms and support channels rather than commit to any promise for them.
What we ask of you
Please do not include sensitive personal data in your message beyond what is needed to answer your question. Do not share account passwords, payment card numbers, or identification documents in the form. We will never ask you for those details, and any such information sent to us is not protected by any special arrangement beyond our general confidentiality practice.
If your message relates to a dispute with a casino, we will read it and can only offer general guidance. We are not a regulator and we cannot intervene in individual cases. For matters involving self-exclusion or problem gambling, we will direct you to the appropriate help organisations rather than attempt to handle those requests ourselves.
We aim to respond within a reasonable time. The exact turnaround depends on the volume of messages we receive, and we prioritise queries that raise factual errors on this website.